Decor Policies

Please read these Decor Policies (“Terms”, “Terms of Service”, “Policies”, “Disclaimer”) carefully before using any services provided by Poppin Cleveland (“Poppin”). Your use of Poppin’s Services is conditioned upon your acceptance of and compliance with these Terms. These terms apply to all visitors, users, clients, customers and others who wish to use the Service.

By commissioning or using Poppin Cleveland you agree to be bound by these terms. If you disagree with any part of the terms then you should not use Poppin’s Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Reservation of Services:We require a minimum spend of $200 on all orders including deliveries and installations. To reserve the services of Poppin Cleveland, the contract must be viewed and the 50% non-refundable deposit must be paid by the indicated due date. The cost for the services will be the value indicated on the invoice and total payment is due no later than (7) days before the event date.

Deposits: A non-refundable deposit of 50% is due at the time of booking. This obligates Poppin Cleveland to reserve your event date and time and prevent other potential clients from booking at a designated time. The deposit is applied to final balance and not billed as additional cost. There will be NO refunds for changed event dates or times. Once the order is confirmed the date and time given is confirmed as well. If you decide to change your event date and or start time after a payment is made, you can be credited to your account if we can not accommodate the reschedule.

Payment Schedule: All services booked more than seven (7) days in advance of scheduled delivery/installation date will require the 50% non-refundable deposit upon reservation. If the services are booked within seven (7) days or less of the event the full payment amount is due at the time of booking or according to the payment schedule outlined in the proposal. In any case the full balance is due no later than 7 days prior to the event. Failure to make deposit or payments by due date or in a timely manner may result in the any or all of the following: 

  1. Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.
  2. Reinstatement fee of up to $100 to reestablish event date and time.
  3. Release of event date and time.
  4. Termination of the contract without compensation

Payments Accepted - Payments can be made with credit card (MasterCard, Visa, Discover, or AmEx), Venmo. Checks are acceptable for large events or corporations. 

Planning - As part of your order, our planning includes, but is not limited to, your initial 15 minute consultation, research, written proposal, related research, revisions, additional meetings, conversations via email, phone or other methods for the purposes of design and/or event planning. Site visits are $50/hour, including travel time. Poppin Cleveland reserves the right to waive any fee and add additional consultation time for larger events or as deemed necessary by Poppin Cleveland.

Venue: Rules and regulations of all event sites are the responsibility of the client. The client shall provide a copy of all pertinent rules to Poppin Cleveland. Poppin Cleveland does use (3M command hooks as the primary mode of attachment).

Arrival — Access to event location must be secured and confirmed by the client to ensure timely setup. Installing team members will arrive on-site within the hour of installation time specified. Poppin Cleveland cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement. Poppin Cleveland is not responsible for time changes by the venue or client. Setup hours vary and will be specified in the original quote, if changed once a contract is signed, we cannot guarantee we can accommodate the new time.

Booking — An event is ONLY considered “confirmed” after a payment (50% deposit or full amount) is made by the due date indicated on service invoice. If client allows quotes/invoice to expire it is understood that the event date and time will be made available to other clients and any discount or special promotion applied will be remove and invalid.

Cancellation — Client maintains the right to cancel at any time, however the initial deposits are non-refundable due to the following; we purchased supplies to build your decor, started working on your décor or turned down other work to decorate your event. If an event is canceled one of the following applies:

  1. No (0%) refund on any amount paid for orders canceled seven (7) days or less in advance of event date, OR
  2. If paid in full, 50% refunded of the total amount for orders canceled before the 7 days in advance of event date

Limitation of Liability — Neither Poppin Cleveland nor client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond a reasonable control. Poppin Cleveland is not responsible for severe inclement weather, acts of God, government shutdown or mandate, pandemic, or other situations that may cancel or postpone your event. Please note that Poppin will make every effort to accommodate date changes as permitted by our schedule. In the event of incapacitating illness injury or emergency to the agreed-upon Poppin shall substitute a balloon artist of equal or greater skill at no additional cost to client. If no replacement can be found Poppin and client will be discharged of all obligations under this agreement and all deposits returned. We are not responsible for accidents or injuries related to our decor that are caused by mischief or mishandling by the client, guests or site staff. Client agrees to indemnify and hold Poppin harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the work of Poppin. 

On-site Changes — Our mission is to make your event decor look great. If we are unable to complete the design as planned due to unforeseeable circumstances at the event venue, or due to Client preference we will assess a change fee if we incur any additional labor or material expense as a result of such changes.

Client Installation— Poppin Cleveland is not liable for the outcome of decorations/installations that are not performed and or executed by our team. If the client elects to hang, install, mount, drop and or any other actions, they assume all risk and responsibility. This includes but not limited to, balloon decorations, balloon drop installations, balloon drop pulling, changing location of decor, etc...


The follow applies for all Balloon Decor jobs:

Sole Balloon Artist - Poppin Cleveland will be the sole exclusive balloon décor provider for your event. Any designers will be direct employees or subcontractors of the designated sole Balloon Artist used at this event. By signing this agreement the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without the written notice and consent of Poppin Cleveland. This is to protect our professional reputation and to ensure uniformity throughout your event. Any exceptions must be approved in writing by Poppin Cleveland and exceptions are at the sole discretion of Poppin Cleveland.

Material Guarantee

All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, Poppin reserves the right to make any last minute changes (at our discretion based on availability of materials at time of event). We reserve the right to substitute an item of like kind and quality. 


We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures. 

Inclement Weather Clause 

Poppin shall not be responsible for weather conditions that make it impossible to set up décor service (as described in this agreement). This includes, but not limited to strong winds, heat, rain or snow storms. There will be NO refunds for changed event dates or times. Once the order is confirmed the date and time given is confirmed as well. If you decide to change your event date and or start time after a payment is made, you can be credited to your account if we can not accommodate the reschedule.

Outdoor Decor 

We use only the highest quality products and techniques to build your décor. However, due to the general nature of balloons, we CANNOT guarantee that your balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified Poppin will do its best to be flexible with providing décor alternatives. It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control. 

Helium Balloons Outdoors 

To get best use out of Helium-filled designs including bouquets/clusters, arches centerpieces, etc. We strongly recommend that you use them for INDOOR ONLY. Unfortunately their behavior and movement are very unpredictable and they are likely to flop around in the wind, lose their form or pop, pop, pop! 

Exclusivity Clause

Due to the professional level of our designs, there will not be any other balloons from other vendor sources on the event site during scheduled set-up time, including the inflation of balloons by volunteers. If this occurs, Poppin reserves the right to leave the job site for breach of contract. Exceptions: if client and Poppin agree prior to the event and it is written into the contract. 

Decor Equipment 

All reusable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Poppin and must remain on-site for pickup at a specified time and date. Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s). Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process. 

Take Down

Poppin Cleveland is not responsible for any take down, removal or disposal of any product unless specifically stated prior to the order date. There is a fee associated for breakdown/removal. Fees are subject to change. We will return to pick up any rental items or equipment, but aside from those items, take down is the responsibility of the client. Poppin Cleveland is not responsible for any take down damages performed by the client. Our balloons can be kept and taken home, or broken down and recycled.